Privacy Policy

Last updated: February 8, 2026

1. Introduction

The Injector Collective ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us via text message, email, or other channels.

By using our services, you consent to the practices described in this policy. If you do not agree, please discontinue use of our services.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, date of birth, mailing address, and emergency contact details.
• Health Information: Medical history, allergies, current medications, treatment records, before-and-after photos, and consent forms relevant to aesthetic treatments.
• Payment Information: Credit/debit card details, billing address, and transaction history processed through our secure payment providers.
• Communications Data: Text messages (SMS), emails, and call logs exchanged between you and our practice.
• Usage Data: IP address, browser type, device information, pages visited, and interactions with our website.
• Membership Data: Membership tier, enrollment date, billing history, and add-on selections.

3. How We Use Your Information

We use the information we collect to:

• Schedule, manage, and confirm appointments.
• Provide aesthetic treatments and maintain accurate treatment records.
• Send appointment reminders, follow-up messages, and service notifications via SMS and email.
• Process payments and manage membership billing.
• Communicate with you about our services, promotions, and updates.
• Improve our website, services, and patient experience.
• Comply with legal and regulatory obligations.

4. SMS/Text Messaging

By providing your phone number and opting in, you consent to receive text messages from The Injector Collective. These messages may include:

• Appointment confirmations and reminders
• Post-treatment follow-up care instructions
• Promotional messages about services, events, and special offers
• Membership billing notifications
• General practice updates

How You Opt In

We collect SMS consent through the following methods. Consent is always collected before any messages are sent:

• Online Booking Form: When booking an appointment at injectorcollective.com/book, you may check the SMS consent checkbox while providing your phone number. See our full SMS Terms for details.
• In-Person Digital Check-In: During the self-service check-in process at our practice (injectorcollective.com/check-in), you may consent to SMS by checking the SMS consent checkbox on the review screen.

Consent Language

At each opt-in point, the following disclosure is presented:

"I agree to receive recurring SMS messages from The Injector Collective (including appointment reminders, follow-up care instructions, membership billing notifications, and promotional messages). Message frequency varies. Msg & data rates may apply. Reply STOP to unsubscribe. Reply HELP for help. Privacy Policy: injectorcollective.com/privacy-policy. SMS Terms: injectorcollective.com/sms-terms. Consent is not a condition of purchase."

Frequency, Opt-Out & Help

Message frequency varies based on your appointment schedule and interactions with our services. Message and data rates may apply. You can opt out at any time by replying STOP to any text message. For help, reply HELP or contact us at 801-609-6029.

Third-Party Sharing & Carrier Liability

Opt-in data is never shared with third parties.

SMS consent is not a condition of purchasing any goods or services.

Carriers are not liable for delayed or undelivered messages. Delivery is subject to effective transmission by your mobile carrier.

5. Data Sharing

We do not sell, rent, or trade your personal information. We may share your data with:

• Service Providers: Payment processors, SMS delivery services (e.g., Twilio), and email services that help us operate our business.
• Medical Directors: Licensed physicians who oversee treatments as required by applicable medical regulations.
• Legal Compliance: When required by law, court order, or government request.

All service providers are bound by confidentiality agreements and are prohibited from using your data for purposes other than providing services to us.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

6. Data Security

We implement industry-standard security measures to protect your personal and health information, including encryption, secure servers, and access controls. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Health Information (HIPAA Notice)

While The Injector Collective is an aesthetic practice and may not be classified as a HIPAA-covered entity in all circumstances, we voluntarily adopt HIPAA-aligned practices to protect your health information. Your treatment records, medical history, and photos are treated with the highest level of confidentiality and are only accessed by authorized staff involved in your care.

8. Data Retention

We retain your personal and health information for as long as necessary to provide our services, comply with legal obligations, and resolve disputes. Treatment records are retained in accordance with applicable state medical records retention requirements. You may request deletion of your non-medical personal data by contacting us.

9. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate data.
• Request deletion of your non-medical personal data.
• Opt out of marketing communications.
• Withdraw consent for SMS messaging by replying STOP.

To exercise any of these rights, please contact us using the information below.

10. Cookies and Tracking

Our website may use cookies and similar technologies to enhance your browsing experience and analyze site usage. You can control cookie preferences through your browser settings.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our services after changes constitutes acceptance of the revised policy.

12. Contact Us

If you have questions about this Privacy Policy or your personal data, please contact us:

• The Injector Collective
• 139 Hunter's Grv Ln Ste 125, Lehi, UT 84043
• Phone: 801-609-6029
• Email: [email protected]

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